ke77's Privacy Policy

1. Introduction and Definitions

ke77 ("we", "our", "platform") is an online gaming service provider operating for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website ke77.cam ("Site") and related services.

Some key terms used in this Policy:

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any operation including collection, recording, organisation, storage, modification, retrieval, or use of information.
• User: Any person who visits the ke77 site or creates an account.
• Account Holder: A user with a registered and active account.

By using the Site or creating an account, you are considered to have fully accepted and consented to the terms of this Privacy Policy.

2. What Information We Collect

ke77 may collect the following types of information to operate its services:

2.1 Identity Information

• Full name and date of birth
• Email address
• National ID card or other identity document details (for identity verification)
• Residential address

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking numbers (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Site access times and location data
• Session logs and click history

2.4 Gaming Activity Information

• Game play history and statistics
• Bonus and promotion usage records
• Preferred games and gaming patterns

3. How We Collect Information

ke77 collects your information in the following ways:

• Directly Provided Information: Information you provide yourself during account registration, login, deposit, or withdrawal.
• Automatic Collection: Technical data collected automatically through cookies, pixel tags, and similar technologies.
• From Third Parties: Information received through payment providers or identity verification agencies.
• Support Communication: Information provided when you contact us via live chat or email.

4. How We Use Your Information

ke77 uses the collected information for the following legitimate purposes:

• Account management and user identity verification
• Financial transaction processing and security assurance
• Operating and improving gaming services
• To personalise your experience and provide relevant offers
• To prevent fraud, money laundering, and other illegal activities
• To provide customer support and resolve complaints
• To monitor responsible gaming and manage self-exclusion processes
• To comply with legal and regulatory obligations
• To troubleshoot technical issues and conduct security audits on the site

5. Data Storage and Security

The security of your personal information is one of ke77's highest priorities. We take the following technical and organisational measures:

5.1 Technical Security

• Use of SSL/TLS encryption for all data transmissions
• Encryption of stored data
• Data hosted on secure and protected servers
• Regular security audits and testing
• Firewall and intrusion prevention systems

5.2 Organisational Measures

• Access to data restricted to authorised personnel only
• Regular data protection training for staff
• Rapid response plan in the event of a data breach

5.3 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

6. Sharing Information with Third Parties

ke77 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Authorised payment service providers such as bKash, Nagad, and Rocket will receive the information necessary to process transactions.
• Identity Verification Agencies: Authorised identity verification service providers for account verification.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe will receive limited information necessary to operate gaming activities.
• Legal Authorities: Information may be provided to competent authorities in cases of legal obligation, court order, or investigation.
• Technology Partners: Technology service providers that assist in operating and maintaining the site, who work under strict confidentiality agreements.

All of the above third parties are bound by data protection agreements with ke77 and may only use information for specified purposes.

7. Cookies and Tracking Technologies

ke77 uses cookies and similar technologies to improve the functionality of the site and personalise the user experience.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — login sessions, security, and transaction processing.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse site usage patterns and improve services.

7.2 Cookie Controls

You can disable cookies by changing your browser settings. However, this may affect some functionality of the site.

8. Your Rights

As a ke77 user, you have the following rights over your own personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.
• Right to Object: The right to object to the use of your information for specific purposes.
• Data Portability: The right in some cases to receive your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected] or speak to us directly via live chat. We will respond as quickly as possible after verifying your request.

9. Protection of Minors

ke77 strictly does not provide services to persons under the age of 21. We do not knowingly collect or store personal information from anyone under 21. If we receive credible information that a minor has created an account on our site, we will immediately close that account and delete all associated personal information.

If a parent or legal guardian believes their child has registered on our site, please contact [email protected] immediately.

10. Policy Changes

ke77 reserves the right to change or update this Privacy Policy at any time. In the case of significant changes, we will take the following steps:

• Publish the updated policy clearly on the site
• Update the "Last Updated" date at the top of the policy
• Notify registered users by email in the case of major changes

Continuing to use the site after a policy update will be considered acceptance of the revised policy. We therefore recommend that you review this page regularly.

11. Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: